Privacy Policy

Privacy Policy This Privacy Policy explains how VTX Store collects, uses, stores, and protects customer information when you use our website, purchase products, contact support, or use our services. By using VTX Store, you agree to this Privacy Policy. 1. Information We Collect We may collect the following information when you use our store: * Name or username * Email address * Discord username or other contact details * Order information * Payment confirmation details * Product access details * License or key information * Support messages * Device, browser, and IP information * Website usage and cookie data We only collect information that is needed to process orders, provide access, offer support, protect our store, and improve our services. 2. How We Use Your Information We use customer information to: * Process and deliver orders * Provide digital product access * Verify purchases * Handle support requests * Prevent fraud, scams, chargebacks, and abuse * Improve our website and services * Send important order or product updates * Manage licenses, keys, and access-based products * Enforce our Terms of Service * Comply with legal obligations We do not sell customer personal information. 3. Payments Payments may be processed through third-party payment providers. VTX Store does not store full credit card or bank details. Payment providers may collect and process payment information according to their own privacy policies and security rules. We may receive limited payment information such as order status, transaction ID, payment confirmation, or fraud-check information. 4. Digital Product Delivery When you purchase a digital product, we may use your information to deliver access, keys, licenses, accounts, downloads, or product instructions. Order and access information may be stored so we can verify purchases, provide support, prevent abuse, and manage product access. 5. Support Information If you contact support, we may collect the information you provide, including messages, screenshots, order details, Discord username, email address, and issue descriptions. Support information is used only to help resolve your issue, verify your order, and improve our services. 6. Cookies and Tracking VTX Store may use cookies or similar technologies to: * Keep the website working properly * Remember basic user preferences * Improve website performance * Analyze traffic and store usage * Help prevent fraud or abuse You can disable cookies in your browser settings, but some parts of the website may not work correctly. 7. Sharing Information We may share limited customer information only when necessary with: * Payment processors * Store platform providers * Hosting providers * Security or fraud-prevention services * Support tools * Legal authorities if required by law We do not sell your personal information to third parties. 8. Data Security We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or abuse. However, no website or online service can guarantee 100% security. Customers are responsible for keeping their own account, email, key, license, and access details safe. 9. Data Retention We keep customer information only as long as necessary for: * Order records * Product access * Support * Fraud prevention * Legal or tax requirements * Enforcing our Terms of Service Some data may be deleted or anonymized when it is no longer needed. 10. Customer Rights Depending on your location, you may have the right to: * Request access to your personal information * Request correction of incorrect information * Request deletion of your information * Request restriction of processing * Object to certain processing * Request data portability * Withdraw consent where consent is used Some requests may be limited if we need to keep certain information for legal, security, fraud-prevention, or order-verification reasons. 11. Third-Party Services Our website or products may link to third-party websites, payment providers, platforms, or services. VTX Store is not responsible for the privacy practices, content, or security of third-party services. Please read their privacy policies before using them. 12. Minors VTX Store is not intended for users who are not allowed to purchase digital products under the laws of their country. If you are under the required age, you must have permission from a parent or legal guardian before using our store. 13. Fraud and Abuse Prevention We may use customer information to detect and prevent: * Fraudulent payments * Chargebacks * Product leaking * Account sharing * Key sharing * Reselling * Abuse of support * Attempts to bypass our systems * Violations of our Terms of Service This helps protect VTX Store, our customers, and our products. 14. Changes to This Privacy Policy VTX Store may update this Privacy Policy at any time. If changes are made, the updated version will be posted on our website. Continued use of our store or services means you accept the updated Privacy Policy. 15. Contact If you have questions about this Privacy Policy or want to request help with your data, please contact VTX Store support. Contact: [Your Support Email or Discord]